20 Nov 2022
This is a challenging review to write.
The Namibia tour Viator offers is 5-star. We saw and did many fun and interesting things.
Our tour guide was wonderful and very knowledgeable.
However the tour operator Viator used locally in Namibia, Safari World Tours, was not good.
We booked a 6-night tour: 2 nights in Etosha National Park, 2 nights in Swakopmund and 2 nights in Sossusvlei. Safari World Tours thought we had a 5-night tour and only booked 3 nights of hotel stays. As a result our guide had to hustle to find us accommodations for 3 of the 6 nights. As a result, we were inconvenienced by 6 nights at 6 different lodging locations.
Safari World Tours was apologetic and tried to make up for the debacle with a boat excursion in Walvis Bay.