24 Jul 2023
Let me start by saying that the Desert was beautiful and the staff there was kind. However… the tour operator Said Morocco was extremely unprofessional and rude. We had paid upfront for the tour when we booked it, $211 dollars. When our driver picked us up at the hotel he did not mention anything about a pending payment. When we arrived to the Desert he asked about the pending payment which was $145 euros!! We refused to pay anything since this was clearly fraud. We called the tour operator Said and he kept making up stories about how Viator does not have his card information and how clients always pay him in cash and then Viator refunds them. We again refused to pay and called Viator directly. They immediately responded and spoke to him, they made it clear that he could not be asking clients for extra money. It was a very uncomfortable moment for us, ruined the whole experience since he clearly tried to rip us off and we were already in the middle of the desert.
Avoid this tour operator if you can