20 Sep 2019
The driver arrived on time with a vehicle large enough for all the luggage. Spoke english well and got us to the train station in plenty of time to get our train for the next adventure. This portion of the trip gets a 5 star rating, however as a company Viator gets ZERO stars. We booked this trip (Sept 6th) as well as a trip from the Naples Airport to Massa Labrense (for Sept 3rd) berfore we left the USA six days earlier. After three days of seeing PENDING on the reservation site I called to find our pending request was denied. The driver could only take us from Naples Airport to Sorrento. I called GetTransfer.com and they got us from the airport to Massa Labrense. This is not a good customer relations policy. Thanks for the one way trip. If you could have driven that extra ten minutes from Sorrento to Massa Lubrense on the 3rd you would have had the business for the next 18 days we were in Italy.