Aruba-Glasbodenkajaktour durch den Mangrovenwald

I had a terrible experience! I booked my tour over a month in advance only to arrive and be told that they were over booked and moved my tour from 9am to 3pm. Really?!? They should have just canceled and refunded my money. To ad insult to injury we spent $72 in taxi fees and wasted our time!! The tour guide said he texted me, but I never received the text. He said he called. No missed call on my phone. He didn’t even bother to leave a message. Then he said he messaged me in the app. Well, if I did not respond, I did not get the message. Not to mention, he messaged me at 10::31pm. The night before. This is unacceptable. To date I have not received a refund. I need to be compensated for 72 dollars I spent round trip on the taxi and the $140 dollars I paid for our tour.

This is a waste of time, very unprofessional, the tour was led by a 17 year old who should have been in school. To start the kayak is not a glass bottom boat, it is plexiglass and very scratched so you cannot view anything. When we met the "guide" he didn't even look to see that we were the ones scheduled for the tour nor did we have to sign a waiver. We got into an old pick-up truck and we're taken to a site to start the tour, which didn't have working seat belts. We saw the sea turtles but then after that the guide was on the phone constantly, I think trying to figure out where to go next. We sat in the boat for long periods wondering why we were not going anywhere. The trip was supposed to last 60-90 min bet we were out for less than 60 min and much of the time was spent just sitting and not paddling. Don't waste your money.

We thoroughly enjoyed our morning kayaking trip with this company. They were responsive in advance of our outing and met us on time at the start point in Mangel Halto. The two young men who accompanied us (JT? and Rio) were both competent and relaxed in Aruban style! My husband and I were in one kayak, and were joined by another couple and the guides in two other kayaks. We appreciated that we didn’t have to all stay together, but the guides were always watching and advising if we went too far out into the sea. The colors of the water changed as we paddled and it was a treat to see the variety. We paddled with the current, so it wasn’t strenuous, but we played around, paddling against the current and then getting a ride! We pulled off into a cove and looked at the jellyfish and shells on the sea floor. They told us some of the history of the area, including the importance of the mangroves for protecting the island ecosystem. As promised, our guides treated us to nice fruit, iced tea and water after the paddle and transported us back at the place where we started. We’re glad we did it!