27 Dec 2019
Guide was not knowledgeable and ill prepared. Knew nothing about the history of Austin, and said all history happened in the last five years. Then said she didn’t know she needed to know the history. Had to use the GPS on her phone and still got us lost. Guide was not a local, and told us she had only lived in Austin for six months and we were her fourth tour. Certainly not a local. Left us in a park alone and walked off. Third party Lokafy Inc. operator needs to screen their guides to make sure they are properly trained. Requested full refund. Waiting for Viator to refund us. What a disaster and so very disappointed!!!!