09 Nov 2024
I went with my friend to spend the day in Banff and we booked with this company. I had read bad reviews that other times the bus doesn't show up, but it was the only bus that had seats to go to Banff, so we bought it. The pick up was 10 minutes late but it arrived. And we had the return at 5 pm from Banff, the mini bus never showed up, I immediately wrote to the company and they simply ignored me and stopped answering my emails. We had to buy another bus from another company to be able to return to Calgary. It is a company with a pitiful service and also, they have zero interest in solving the problems they cause due to their lack of commitment and responsibility, because they don't show up at the stop and they don't return the money either. In conclusion, they kept my money and never acknowledged me.