26 Jul 2025
We found Imagine Ecuador online and booked a canyoning tour with them — and we’re so glad we did!
When we arrived in Baños, we stopped by their agency and were warmly welcomed. They gave us helpful information not just about their tours, but also general tips about the area. The staff was generous with their time, patient, informative, and truly helpful.
We first did the zip line activity, which was a lot of fun. It was also reassuring to see how seriously they take safety — the equipment was in great condition, and the staff was clearly experienced and attentive.
We also did the canyoning tour (two adults and two girls aged 13 and 19), and it was so much fun! We met other groups along the way, and it was clear that our guides, Yonatan and Marco, were going above and beyond. They double-checked everything — from the depth of the pools to the security of the ropes — and made sure everyone felt confident and safe. We even noticed that other guides were looking to Yonatan for advice, and when someone from a different group sprained his leg, it was our guide who stepped in and helped with the evacuation.
The guides took photos and videos throughout the entire activity. When we got back to the hotel, we realized they’re actually great photographers — the kids especially loved having high-quality pictures and videos to share on Instagram.
All in all, we felt very lucky to have chosen Imagine Ecuador. Their professionalism, attention to safety, and great energy made it an unforgettable experience. Highly recommended!