23 Apr 2023
We booked this tour believing it was a 7 hour tour for four beaches and a fifth and final beach at a Preserve. The phone number on the email that Viator gives you is inaccurate and not a valid number. We stressed All the way to Bermuda wondering how we were going to get a hold of anyone. Luckily Dean texted the morning of and confirmed our pickup. We were so thankful and grateful however they delayed our pickup another hour until 2:00. We didn't know how on earth you could do a 7-hour Beach hop picking up at 2:00. We walked over to the visitor center we're unfortunately I tumbled out the door gashed my head open and ended up back at the ship hospital with seven stitches and no tour. We lost the $400 so it doesn't matter anyway because the tour was not refundable. What we learned is we probably will always stick with Disney tours and we would not recommend this. It all seemed too questionable anyway. We thought using a travel agent would make things more secure but did not. The people in Bermuda were welcoming and wonderful and we will return.