ABSOLUTE SCAMMERS! AVOID!!! BE CAREFUL OF Ana Karina Araque!!!
I don’t normally write reviews, but I feel compelled to warn others about the disgraceful experience we had with Imagine Experiences. My girlfriend booked their "Spy for a day - A James Bond Speedboat” experience through Get Your Guide for my birthday as part of our anniversary trip. The listing clearly stated free cancellations and the ability to reschedule up to 24 hours before the experience. It seemed like a fun, flexible, and unique experience—until we actually had to deal with this company.
As we finalized our itinerary, we realized we needed to move the experience to another day. When I went into the app to reschedule, I was completely shocked—the price had increased from $245 per person to over $1,200 per person! Thinking this had to be a mistake, I attempted to reach out to Imagine Experiences directly. That was when the real nightmare began. Every message I sent was met with an error stating that their inbox was full, making it impossible to contact them. I then reached out to Get Your Guide’s customer service, hoping they could intervene.
After much back and forth, Imagine’s team finally responded, claiming the sudden price increase was due to "updates" they were making to their booking system. They assured me that the pricing issue would be fixed the next day, so I waited. All while I could hear Ana (the owner) whispering to the agent that she should absolutely not give us a refund, and keep ignoring me referring to their Terms & Conditions.
Three days later, there was no change. On the fourth day, the price dropped slightly—but only to $850 per person! I called Get Your Guide again, who reached out to Imagine once more. This time, I received an even worse response: Imagine had canceled our reservation outright without even informing us! No refund, no apology, no explanation.
Adding insult to injury, they later messaged through the app saying that they had to raise the price because the venue had changed, and they didn’t have enough participants for our original date. But here’s the thing—our experience was still a month away! We were not canceling, we were just trying to reschedule. Their reasoning made absolutely no sense.
This company is an absolute scam. They falsely advertise flexible booking, price gouge their customers, offer zero customer service, and will cancel your booking without warning if you dare to question their shady tactics. Imagine Experiences is nothing more than a fraudulent, Ana Karina Araque is a greedy human being and everyone should avoid their service at all costs. Save your money and book with a reputable provider instead!
danielzP1221SO
31 Jul 2023
Wirklich sehr, sehr dankbar für diese Tour! Für jemanden, der 12 Jahre in London gelebt hat, war es erstaunlich, so viel Neues zu lernen. Lee war fantastisch darin, auf Details zu achten, und das Schnellbootfahren passte so gut zum Bond-Thema.