20 Apr 2025
Our driver Abdelilah was excellent and deserved 10 stars. He was early to the airport and came to where we came out the door. Very polite, greeting us and immediately opened the door for my wife before he began loafing the bags.
On the road he told us about the car as it is very new and made in China. We had never been in such a car so it was very interesting.
On the ride he told us about the area and about things as we passed by them.
He knew where the hotel was and I believe he knew short cuts because the highway traffic was very heavy.
At the hotel he made certain we knew where we were in the area and told us we could text him if we needed a ride while we were in Bordeaux.
Abdelilah was an absolute pleasure and we were very relieved because my experience with the Trip Advisor website and communication with Trip Advisor was terrible.
We provided our information and received at least three emails telling us we had not given our information. After a few days we received an email from Abdelilah. He apologized for the website and told me to give him our information, flight, etc. We did that and from then on we communicated only with him and everything went well. We also received another message from the Trip Advisor website saying we had not given our information. I stopped responding to those and only communicated with Abdelilah from then on.
Based on this experience I do not think I will use Trip Advisor again. When in Bordeaux I will only contact Abdelilah.
Trip Advisor I rate as a 2. Abdelilah I rate as a 10.
James Jennings