28 Aug 2023
My Fiancee sprained her ankle on our first day in Williamsburg . So we needed to rent wheelchairs all three days at $80/day almost twice the entrance fee. We were never informed by the personnel renting wheelchairs or the personnel checking tickets that we need a special written assessment to determine which rides we could ride. When we attempted to ride we were informed by ride operators that we needed written assessment and that they would have supervisor come and perform assessment. This process took 20-30 minutes. Unfortunately my Fiancee forgot the paper assessment and we were told that this would gave to be done again even though she had wrist band which we assumed would be adequate. We waited over 30 minutes for supervisor who was very unsympathetic. We left with only riding ONE ride in three days.
Busch is still charging 5% COVID surcharge on food even though no COVID precautions are being made.