04 Mar 2020
We booked a whale watching tour through Grayline at the Rui Sante Fe Resort in Cabo and were promised transportation to the boat. We were told that the van would leave at 11:30 am on 2/27, so be there a little early. We arrived at 11:21 am and found that that the van had left us and we were on our own for transportaion, they would not pay for us getting to the boat. We tried to get transportation from them and explained we paid for this and it was not our fault that we missed the van. They continued to refuse to pay for our transportation. We then filled out an incident report with them. We were told they would contact us between 24-48 hours with info on our incident. We never received an email and were charged for the Whale Watching trip. We then contacted our credit card companies and are refusing to pay them. A paid trip to the boat is all they needed to do to avoid this. Terrible customer service. :(