06 Apr 2025
If possible to give a more negative rating I would. We tried to cancel due to high winds and the tour operator wouldn't accept our cancellation request, even though it was before the deadline to cancel. When we showed up the next day at the appointed place, there was no signage or tour group there. The launch site seems to be at a local dock and swimming hole, however none of the people swimming there knew about kayak tours. When we inquired about the tour at the hotel, which is 50 yards away, they had no indication of when the people show up. We waited around past the appointed launch time and they never showed. When contacted after wards they were very defensive and confrontational. We are looking at ways to recover our money as we pre booked. It was the only disappointing experience in an otherwise great Mexican vacation.