Isla Mujeres Platinum von Albatros Catamarans

We did the 10-5 tour of Isla of Mujeres. It was overall a great experience and would recommend. We upgraded to the platinum package after reading reviews. Our package came with a nicer boat and less people and better food at the island. I guess it was worth it??? Our boat was Antonio and it was very nice. The staff was awesome and constantly getting you drinks. The snorkeling was very quick and possibly the worst snorkeling I’ve done. This had nothing to do with the company though. There were about 25 boats all parked in the same spot. We had to play follow the leader so you didn’t lose your boat. There were people everywhere and you kept getting kicked in the face. We saw a few cool fish but nothing crazy. No flippers we’re given but the water was so rough that we all had on life jackets so you didn’t need them. The island was cool. Would definitely recommend paying extra for the golf carts. That was a cool way to see the island. The food at lunch was good but nothing spectacular. The downtown portion of the island was miserable for our family. There were people everywhere! The beach was packed. The Main Street was just packed with golf carts and people. The dock was packed with people trying to load other boats. We could have skipped this portion and we would have been fine. Bring cash! You need cash for parking if you drive a car, golf carts are cash only, a lot of the stuff on the island was cash. Overall a fun day! I wouldn’t recommend for small kids. It’s a long day.

The Atlantis 1 was an absolutely beautiful boat. Daphne, Santa and crew were great. The snorkeling was rushed, only 25 minutes. I was hoping for more time snorkeling or more leisurely snorkeling. The brochure did not mention the golf carts, so that extra expense was a surprise to us. The food was wonderful. Overall it was a great trip and we would do it again.

When we booked this trip, we informed them that we 7 seniors (65yrs +) wanted to snorkle. Then when we arrived at the docks we were told that anyone over 65 was not allowed to snorkle. The welcome snack advertised was not offered. More information regarding age limitations for snorkling is required. And how the snorkling is done also. The staff on the boat rushed everyone off the boat. In the water we were also rushed the whole time. There was no time to stop and look at anything in the water, They just yelled to keep moving at all times. One person was in distress and one of our party tryed to get the staff to help and they ignored her signals. It was way to crowded with the amount of boats there as well. The beach lunch was very good, but there was not enough sun beds for everyone. Kayaking and paddle boarding was advertised. After having to ask many staff we finally found only 2 kayaks and one very broken paddle board, Ver disappointing. Very misleading advertising. Beaches were crowded, not enough seating space. The second beach which is advertised as a downtown visit was even more crowded. We were not able sit anywhere without having to buy food or drinks. As we were boarding to go back home, another boat collided with ours and one of us fell over and hit his head. (Got a cut and bump). The staff just asked if he was okay but did no follow up to make sure. We found that everything was very rushed due to them running two tours with the same boat. The staff was friendly and generally helpful.