24 May 2024
Tried to email and call for days in advance to confirm hotel pickup. No response. Arrived in Cartagena the day before our tour and asked the hotel concierge to help us. Phone number wasn’t working. Finally got an email about 12 hours in advance saying the tour was cancelled. Had to scramble to find something else to do with the day with very little time to plan. They did say they would refund me, but the inconvenience of this when we are supposed to be on vacation was a hassle. Instead, book your tours through Experience Real Cartagena. There, Alex and his family (it’s a family run business) will treat you like royalty!!