15 Jul 2024
You need to be sure that the reservations agent fully understands the people and luggage requirements of the trip plan. Our agent with VIATOR failed to do that and scheduled a sedan for 3 passengers and 6 suitcases. This forced us to have a furious back & forth discussion with the driver company on the vehicle type so we could accommodate everything. It all worked out in the end, but the VIATOR agent could have been more attentive to details.