3 Tage und 4 Touren in San Pedro de Atacama

Agence incompétente, malhonnête et désagréable ! Tout a commencé par un banal contrôle de police lors de l’excursion. Le chauffeur n’était pas chilien et travaillait illégalement. Il n’avait pas le droit de transporter des touristes. Par chance, le gendarme était bienveillant et nous a quand même autorisés à repartir pour ne pas nous laisser au milieu de la nature sans chauffeur. Une histoire qui ne s’invente pas !! Mais quand nous nous sommes plaints auprès de Guiastours tout a basculé : l’agence nous a traités de menteurs et a commencé à nous menacer . Puis a insulté notre hôtelier que nous avions appelé à la rescousse pour mieux expliquer en espagnol . Au final les reste des excursions a été annulé avec quand même la promesse d’un remboursement. Un mois plus tard toujours rien malgré de prétendus justificatifs. En résumé, il s’agit d’une agence malhonnête qui sous-traite avec des opérateurs locaux mais ne peut admettre ses fautes . Mauvaise foi, malhonnêteté et service aux clients totalement nuls . À ÉVITER ABSOLUMENT

These 4 tours were an excellent way to get an overview of some fabulous sites around the Atacama Desert. Our guide to Valle de la Luna and Cejar Lagoon was Giulia. She was excellent at explaining the surrounding landscapes in both Spanish and Italian. Her manner was welcoming and she was most informative. Our guide to the Geysers of Tateo was Nicole. She was passionate about the special places of the high Andes and was brilliant at describing everything. The only issue with these tours is everybody is doing them and you are just another white bus and at some locations it seems like everyone is there which deflates the experience. Nicole did take us to the white Geyser and this was a personal and much appreciated experience. There also seems to be this thing about providing cocktail and snacks or breakfast on a little table by the bus. All the buses do it and I wonder why? Sometimes it is unnecessary and you actually would shorten the excursion time if this wasn’t included and that would be preferable especially on the Geyser day when we had to get the bus at 4am! The other issue I had was being collected from our hotel and then dumped in town at the conclusion of the excursion . This is probably fine if your hotel is in St Pedro but a bit of a rude awakening if you have a 20 minute night walk in darkness back to your hotel because you assumed you’d be taken home. So some tweaking about what is important to people taking the tours would be helpful

**This is not a review of the activities but the unprofessional service received** I booked the package starting December 24th and the itinerary clearly states Day 1 is at 15:30 (3:30 pm), only to be told that Valle de la Luna is closed that day. Instead of offering an alternative, they cancelled my booking while I was chatting with someone on their business WhatsApp. They also had a huge problem offering this in English because I called the tour operator about an airport transfer and the person I spoke with seemed to say "this is Chile so we speak Spanish". No arguments there, but you run a tour company aimed at internationals so it seemed probable you should have some basic English.