21 Sep 2024
The tour stopped in fantastic places and was great, as were the guide (Pablo) and the driver. The star rating is for the booking agency - we received no communication from them until I chased them, and even then the responses were mono-syllabic and unhelpful. Unlike other tour operators in town who are well organized and share tickets and pickup details via WhatsApp the day before, this company couldn’t give me details on the pickup time and location. It wasn’t until the morning of the pickup that they messaged to say that the van had broken down. Luckily, they were able to get a replacement, so even though the tour started an hour late but we still managed to squeeze everything in. Viator was useless as well - as all tours have to be booked at most by the day before, finding an alternative would have been a nightmare and we would have wasted an entire day because of this. I highly recommend going into town and booking the tours directly with the operators there, as they’re at least guaranteed to happen.