Christchurch Private Luxuriöse Ganztagestour

We arranged for a tour of Christchurch through Viator and were contacted by the local Viator tour group in Christchurch with a location where we were to meet our guide. We were given an address that meant nothing to us but since we had asked to be picked up at the port for our cruise (Lyttleton) we guessed the address was at the port. It wasn't. The shuttle driver (everyone leaves the port by shuttle. Those are port rules) looked at the address and didn't know where it was but said it wasn't near the port. We got off the shuttle right outside the port and went up to a taxi driver. He looked at our email and said the address we were given by Viator was several miles away and that he would take us there. The address was in a deserted industrial area outside both Lyttleton and Christchurch. It was Sunday and the coffee shop at the address was closed. The taxi driver was an older man and refused to leave us there alone saying it wasn't safe and we'd not be able to get a taxi there once he left. He called the Viator tour office from the phone number on our email for us and they told us we were at the wrong address and that they hadn't given us the address where we were now waiting. We were looking right at it so we knew that wasn't true. They said our guide was waiting at the port. We hadn't seen him but of course we were looking for the address they had given us. Finally, they sent the guide to pick us up. He looked like a gang member from the hood in Los Angeles, our home area by the way, and we were reluctant to get in the car with him. By this time our taxi bill was over $45 dollars and we are into our tour time by over an hour. We only had a limited time to be back at the ship so this meant less time on the tour we had already paid for. The guide and the guy on the phone agreed to cancel our tour and give us our money back. In the end, Viator charged us full price. We learned a lot on that tour: never trust Trip Advisor to make recommendations and never, never do anything with Viator.

Wir hatten einen großartigen Tag mit Thaddeus, der uns die Gegend von Christchurch gezeigt hat! Brachte uns zu versteckten Orten, an denen Busse nicht fahren können! Sehr angenehm und freundlich zu reden! Tolle Erfahrung!

Wir hatten eine großartige Tour durch Christchurch und Umgebung mit unserem Führer Ahmad. Er ist neu in der privaten Reiseleitung, aber als langjähriger Einwohner von Christchurch war er sehr sachkundig und sehr enthusiastisch, uns herumzuführen und sicherzustellen, dass wir das Beste aus unserem kurzen Aufenthalt in der Gegend herausholen. Er brachte uns zu einigen seiner Lieblingsorte in der Stadt und wir hatten eine tolle Zeit.