28 May 2025
I have encountered several issues with this tour operator that were rude and unacceptable. First, the tour does not depart out of Chanai- they make you ride 40 minutes outside of the city and 40 back. Second- I booked a tour for 9 and the tour operator informed me they would leave not at 9 but 11. Third- I booked one day prior to the event and when I had questions regarding my concern about the timing and driving outside the city timing cons that I had the tour operator was not accommodating and was argumentative. They refused to let me cancel and were unprofessional, condescending and told me they would not cancel or return my money. They insulted me stating I should have understood their policies- of leaving outside the advertised city and departure time of two hours past the schedule time- that were not listed. When I say that I wanted to cancel again and that I did not appreciate the interaction. They referred me to talk to Viator knowing that they would not help me cancel this request. The group is not to be trusted and is very unprofessional. Do not book with them.