17 Apr 2019
I would not recommend going with this company. Although everything seems to be planned out, but they expect you to figure things out on your own especially when you are getting off the train and into another bus. In fact, we asked several times the night before where we were suppose to go after we get there by train, and we we were told the tour guide was going to meet us there, which I don’t think they ever intended.
When we finally got to Machu Picchu entrance, our tour guide was nowhere to be found although our tickets were for 8 am and we were calling William (the organizer) until 9:30 and he kept telling us to wait.
Eventually we left and went on our own especially since the Machu Picchu mountain is only open until 10 am and we didn’t want to miss going.
They were very apologetic and refunded us a small portion of the fee for the troubles which is why I’m giving it 2 stars compared to 1 or 0 (if I could) but it definitely wasn’t worth such trouble. I would recommend booking a taxi to the train station and taking the train from there followed by the bus (the bus station is very close to the train station) and save yourself a whole lot of hassle being dependent on someone else.