14 Apr 2023
I was told we would be picked up at 8:30 AM by 3 different numbers on whatsapp but at 8:10 AM I receive a call stating the driver is at the hotel waiting for me so I didnt get to finish my breakfast. We drove 5 minutes to a tourist trap for forced shopping at 8:20 am in the morning. The bus was locked and we had to all get out and wait in the store for 30 minutes! The bus was very cramped with no room for my legs and it was very dirty. The tour said it was small group and it was not! There were at least 30 people on the tour--small group is around 12 people- not a bus full. The guide never tried to learn anyones name and called people by their hotel name, never their first or even last name. Shame on me for not know Ba Na hills was an amusement park and the golden bridge was just a tourist attraction within the park. I would have never signed up had I known this. It was so touristy and so so crowded. It was miserable. The buffet lunch was not edible. I have never seen such chaos than at that buffet and the food was just horrible. This tour was comically bad. I really dont know how it has any positive reviews. Please know what you are getting yourself in to before booking this tour. The tour company was not good and the attraction in itself was probably the biggest let down of any attraction I have been to.