21 Nov 2022
First to saz, the tour was great and we really enjoyed it, however the organization is disastrous.
A general carelessness and confusion, really a lot of stress. We booked and paid for the tour about 15 days prior to the date, the organizer immediately contacted us and moved the appointment to 10:30 (it was booked at 12:00), under the pretext that they were already booked from at noon. The day before our appointment, no one contacted us about the details and I sent a message to check if there is an appointment for the booked day at 10:30, but received a reply that the tour was booked at 12 and to adjust, which significantly disrupted our plans. However, as an excuse, they promised us a bigger ship. Finally, when we showed up at the agreed place at noon, they sent us from boat to boat, everyone shrugging their shoulders, so that in the end, with a delay of more than half an hour, we would start the tour on a small boat. It is incomprehensible that someone is engaged in providing services and shows such negligence towards the organization and disrespect for the time of other people who certainly do not want to spend their vacation time waiting for them to agree on who was guilty for missunne+derstanding and who will take us to tour.