29 Jun 2024
We booked the confirmed prepaid trip "layover in Abu Dhabi" trough "GetYourGuide", many weeks before our flight (about 200€ total)
Once at the airport, for our late night /early morning trip, nobody was at the confirmed pick up point to pick us up, neither answered to my many WhatsApp messages to contact numbers provided!
Very disappointed, we informed "GetYourGuide" too and only many hours later GYG replied us that"Rah" offerred us the same tour, the day after!!!!!
Unbelievable!!! Obviously, as it was a layover tour, once finished we had to take another flight so the day after we won't be in Abu Dhabi, furthermore they left us for more than 4 hours without any reply, waiting for the pick up, outside of the arrivals as we didn't know if they could come (with the concrete risk of loosing our already paid €200,00 if they didn't find us!!! )... A total waste of time!!! If we've known their total unprofessionality we've never booked with them!!!