4 Nächte Murray River Explorer – PS Emmylou

The Emmylou experience is a class act from a fantastic company. Solo travellers note that if you join a cancellation list as I did, the single supplement is waived or reduced. It will save you heaps but you do need to have the flexibility to book with little notice; I had two weeks notice. It is clear that a great deal of thought goes into everything they do and the staff, including the crew and the 'back end' staff, are superb. Nothing is too much trouble and they seem to have thought of everything from the time you book till when you step off at the end. Friendly and professional with all services delivered in that laid back yet competent manner that good Australian companies are rightly renowned for delivering. I have travelled extensively within Australia and overseas up to five star and the Murray River Paddle Steamer company are up there with the very best of them. There are too many good things to single anything out so just read the details on their website; its all true and it all happens, depending on what the Might Murray does that is as it dictates where the Emmylou can go. Do yourself a favour and get on board. You won't regret it.

The EmmyLou experience was excellent. A great way to relax and unwind whilst being pampered by the professional and courteous staff.

Just facts: We booked this cruise and noted that the contract we signed said that, in the event of Murray River Paddlesteamers cancelling the cruise, we would receive a full refund. Our tour was cancelled because of flooding along the river. People on shorter tours were immediately refunded in full. The company refused to refund money on four-night cruises, offering us instead the option of a transfer to a future date. We are in our seventies, not rich and live in the U.K. We can’t be sure of having the money or the health to return to Australia at some unknown point in the future. When we pointed this out, they told us to contact our insurance company. Our insurance company were not sure whether they would be able to pay out because the problem was caused by a natural disaster. They referred us to our credit card company. The credit card company refunded our money in full. We won’t be recommending Murray River Paddlesteamers to anyone in the future!