Private Zwischenstopp-Tour zu den Pyramiden -Sphinx-Kamelritt - Mittagessen all inclusive

I sent my parents on this tour while they were on a layover in Cairo. The person operating the tour contacted me in Whatsapp day before the tour started to decide on a place and time to meet and pick up my parents from the airport. The Good part The tour went well and they were provided with good vegetarian lunch as requested and then dropped back at the airport. They were taken to and from the pyramids in a separate car. The guide also took pictures of them at the pyramids to send it to me Whatsapp. He was always available in Whatsapp to contact and also let me know when my parents were dropped off at the airport. They were not willing to do the camel ride, so I have nothing much to say about that part. Now for the Bad part. They were asked to pay for the entrance to the pyramids, even though the entry was included in the tour price.When my parents mentioned that entry is included in the tour, they were told it is extra from the airport. Moreover when my mom mentioned she is going to use the credit card to purchase the entrance ticket, the guide was insisting that cash was better and told them to give USD. When my parents told that the had GBP only, he took that and bought the tickets and did not give the change back. There was also a bit of upselling from the guide for a different expensive experience to the see the Sphinx. After a firm no from my parents he backed down and took them to the same Sphinx in the car. They were also taken to some unnecessary expensive trinket shops to buy souvenir.. Overall the experience was nice, but for these minor things. The entrance fees being paid again even though it was advertised as being included in the tour was a sore spot.

Arrived on time, but found no one waiting for us with my name sign as told.. I searched for them everywhere but couldn't find anyone... At the end of the day when I had data connection I got WhatsApp message telling that they were calling and sending messages, but of course, I don't have data or cellular connection on my layover time. It was supposed to be a meet and greet with name sign.. I asked them and Viator to refund the fully paid amount by my credit card, but nothing happened yet.. very disappointing!

This trip was good but not great. The good things: got to leave the airport; driver was great at getting us to the sites alive (traffic is nuts); and the guide was friendly. The not-so-good things: it was Ramadan and the guide told us we wouldn't be able to go to the pyramids; we got an extended camel ride to compensate but didn't ride the camels even close to the pyramids; and guide took us to a lot of small businesses that were trying to see us stuff--unexpected from the details of the trip.