15 Jul 2022
We were issued a ticket to enjoy this trip on July 2nd, 2022, by Viator TripAdvisor. My credit card was charged. Nevertheless, when we arrived at the starting site, we were informed that our reservation “had been cancelled.” Yolanda refused to allow us onto the tour despite my showing her the valid ticket. I am still trying to determine whether Yo Tours or TripAdvisor is responsible for issuing and charging for a ticket, then reneging on it, but the system is not a trustworthy one. To be fair, Yo Tours had attempted to message me to say they were going to refuse service, but I am at a loss to understand how a tour can be ticketed, run with other participants, then withheld. Word to the wise, we were able to purchase the same trip later that day at the public ticket station down by the Lucerne dock for half the price.