18 Feb 2024
I’m glad we used Viator to plan our trip to Patagonia. It was nice to let someone else make all the hotel and transportation reservations as the thought of doing that ourselves was a bit overwhelming. We chose the superior option for hotels, and the ones that Viator booked were all good. However, I recommend they select a different hotel for El Calafate going forward because we weren’t very impressed with Design Suites. It was too far outside the city (40 min walk into El Calafate) and the complimentary shuttle the hotel provided did not run at convenient times, so we had to take a taxi every time we wanted to go into El Calafate. I also think there were nicer hotels in the center of El Calafate.
The tour company provided a helpful agenda outlining our whole trip including pick up and drop off times for activities and transport. We chose to upgrade to the mini trekking activity on the Perito Moreno glacier and the full day hike in Torres del Paine. We were glad we upgraded those activities because it was well worth it. However, I recommend going forward they provide more info on what is included with the full day hike in Torres del Paine. We had no idea it was going to be a very strenuous 14 mile hike up and down a mountain. Fortunately, we were up for the challenge, but we would have appreciated knowing more ahead of time.
We had to call the emergency phone number one time when we thought we were going to miss our bus transfer. Nobody answered and there was a message in Spanish so we didn’t know what it said. Fortunately, right after I called, someone from the agency texted me so they must have seen that I called the emergency number. They responded quickly via text.
Overall, I would recommend this tour.