19 Aug 2025
Such a good day, shame it was overshadowed by the shocking lack of customer service.
Let me explain.......
I had a great day with my children the staff were amazing and professional and fearne was top notch. So after their flights I purchased additional flight vouchers.nothing wrong there you would have thought but.......
Unfortunately my children have both decided they don't want to go indoor skydiving again as it's not for them. So I sent an email to the support team explaining this and asked as it is within my 14 days cool off period can I have my money back?
3 days no response so I called the helpline and got told head office don't issue refunds it's the branch and was assured the management will call by the end of the day, another 2 days......nothing. so i call again only to be told I wouldn't worry about if it goes beyond the 14 days as long as it is logged I should still get my money back .
Over 14 days for a refund......a joke!!! I said it's my money and quite a bit. I have since sent another email so lets see what happens.