18 Apr 2023
I booked this tour for our family of 5 through Viator. We were traveling by cruise ship and the wind was 50-60 knots, so our ship was unable to dock on 3/29/23. The Captain of the NCL Jade told us the wind made it unsafe to dock. I contacted the tour operator to request a refund, as it would also have been too windy to go on a trike tour. The operator referred me to Viator, and I called them also on 3/29/23. Viator advised today that they have been in contact with the tour operator, and the tour operator refused to refund. These were circumstances beyond our control, and would not have been a safe day for such a tour. I think this is very unreasonable. Never again. I will not recommend a tour company who will not consider extenuating circumstances and safety.