07 Jan 2018
I booked a 7-day tour with Highland Eco Trekking to Lalibela, trekking to mountains in Lalibela, Axum, Gondar, and Bahir Dar. I first reached out to Daniel via email and then we communicated via WhatsApp.
Daniel was very responsive and shared tour information. However, I would recommend that you clarify everything especially costs and how to communicate in country. For costs, I was unclear as to what was 'excluded' eg I had to pay for the entrance fee in Lalibela which I was unaware of. I would have liked to know each fee that I needed to pay when I was planning.
For communication, that was my biggest issue. I did not have an Ethiopian SIM card in country and had to trust that Daniel was coordinating my airport and hotel pickups. There was miscommunication with the pickup in Addis and Gondar although I eventually got to my destination.
The driver in Gondar was also extremely rude - I was taking public transportation from Gondar to Bahir Dar and the driver told me that I needed to pay for the ride. Although I had the money to do so, I expressed that the company was paying for that. He then said 'that is not my responsibility', threw up his hands, and wanted to leave me at the station (where no one spoke English and people were obviously trying to scam me).
Another minor issue was the trek in Lalibela and the one-night stay in a local village. I was unaware that there was no power, running water (although water is available from a borehole/well), and shower. I wold have liked to know this beforehand hence the need for more specific communication.
Despite all this, Daniel was accommodating and the tour was great and I feel that I spent enough time in each place.