18 Sep 2025
So disappointed with the company Wouldn’t even recommend them to my worst enemy. Disinterested front desk staff’s main priority was to take my ID and force an insurance on me in order for me not to be tempted to steal the bike. Not at all interested in listening to my concerns or assuring I would have a comfortable experience. Very sloppy egocentric guide who seemed to be there to solicit tips rather than take Care of his guests. Lost me and my friend when he took a steep left, in the middle of a traffic jam, and didn’t Care to go looking or telephoning for us. Called the office to enquire where he was, waited 10 (expensive) minutes and they didn’t pick up the phone. Found the group after one hour, guide blamed us for his losing him. Front Office refused to provide a refund, almost didn’t get my ID back. Would recommend tripadvisor to remove the company from your website, given their profound lack of interest in their customers well-being!