31 Jul 2022
Unreliable. My request for a trip to the airport was accepted, confirmed and paid for in full. A week before my trip I received an email informing me that a refund had been issued. It took me a significant effort to find out why. The chat informed me it was cancelled and refunded because of “lack of availability”, leaving me looking for alternative solutions in the middle of the busiest holiday season in years. I haven’t even been offered an apology.