11 Oct 2022
I went on a tour to Pammukale from Kusadasi with this agency. The tour guide (Taner) was extremely rude, inpatient and inpolite with several members of the group. The tour was in English, however, English was not the 1st language for must people within the group. There was people from India, China, Mexico and Puerto Rico. Taner has a strong turkish accent and easily got upset if anyone asked him to repeat a word. He was disrespectful, specially with some of the ladies. When a lady from India asked him to repeat a word because she didn’t understood, he yelled at her “what’s your problem, you never understand anything!”, embarrassing her on front of the group. Everyone was shocked and scared to make any questions. Even when some of us openly told him to please come down his attitude did not changed. In terms of the tour quality he barely explained things… I travel around the world and have been in over 60 countries. This is the must discourteous, disrespectful guide I have had. By the end of the tour I asked the company tour name and neither Taner or his coworkers wanted to tell me the company name. His coworker even said that Taner is independent and works for various companies so it didn’t worth to tell me the company name. I don’t know if this is true or not. But, I obviously just contacted my hotel and they gave me the company name, White Rock Travel in Kusadasi. I do not recommend this company for not been transparent and denying to provide me the information I requested. Also, I do not recommend this company for hiring people like Taner, from the conversations from his coworkers it seems everybody knows he is rude.