04 Oct 2025
The guide was very poor quality. Not very professional. She got us to the Statue of Liberty and told us to meet her back at the meeting point in one hour. We arrived back at the meeting point 10 minutes early, along with most of the group, and the guide never showed up. We skipped Ellis Island and just went back to NYC. We had the 9/11 Memorial Museum included in our package. Could not get into the 9/11 Memorial as the guide was supposed to have our tickets or vouchers. Never received any vouchers for the memorial to our email. We paid again, to get admission to the Memorial.
I would like a refund for our viator tour. Absolutely worst tour we have ever been on.