07 Jun 2025
I scheduled this transportation service 4 hours before flight left Miami at 3pm. When my flight landed around 5.20pm I called to see where to our ride and the lady stated that Viator quoted me the wrong price and no they would not be there yo pick me up... she said she called and left me a voice message around 3.30. WELL I WAS ON THE DKY FLYING WITH NO SERVICE... they had my flight info and should have known that... if they cared about the customer.
She cursed at me and called me stupid for not paying yhe correct amount and then hung up the phone on me. I remained my cool on the phone the entire time and attempted to try and get a word in so that I could see how.much extra I needed to pay.... needless to say she never offered that info and I was never able to ask because she went off on me a d hung up the phone.
I WAS HURT THAT A COMPANY WOULD DO THIS TO A CUSTOMER!
If there was a mistake it could have been handled with a lot more respect. I have never been treated so rudely. I am not from this area. Furthermore, North Atlanta was not an option on Viator.
I have used this company many times as I have traveled over the U.S. never have I ever received this treatment. It is safe to say that I now have reservations about this area and this company.
I am traveling to Hawaii in a few weeks and need to schedule transportation and excursions but I am now scared to book anything through Viator now. Not saying I won't. But I will definitely read the reviews thoroughly before booking anything ever again..