13 Jul 2024
Viator tour partner: - Westar Travel Ltd.. July 3, 2024
- Guide: QiuShi Lu (Daryl)
- Viator Confirmation number: 1526964053
- Viator Booking reference number: 1141631577
- [email protected]
- Make sure Westar tour guide can speak english well, our guide could speak Chinese but not English.
1. The tour got us to the glacier too-late, we missed the Bus that is suppose to take us to the glacier point.
- The whole point of going to the Columbia icefield was to get on the glacier to see it up close.
- Instead we had to see from nearly 2 miles away. The tour guide was not willing to wait for us to take a later bus since it would delay his return schedule.
2. The tour guide knew some of the people on the tour had tickets for the Icefied bus, he did not tell the rest of us. As a result we had a group of people who were simply stranded at the bus-station.
- When I asked him about this problem, he claims he told us to book- online but we never heard him say this.
- Asking if we had tickets for the icefield bus should have been the FIRST thing he should have confirmed..
4. The tour guide was a good driver & nice person but he barely spoke english.
- We could barely understand what he was saying, we understood about at the most 25% of what he said.
- He did however seem to speak good chinese, & was communicating with the chinese people on the tour.
5. Bottom line the important thing is that we did not get a chance to explore the Columbia Icefield....
6. Please refund the cost of the tour for the 3 of us...