23 Jan 2023
Had booked round trip transferred from airport to hotel and back. West Bay Accommodations never showed, and never called to say they were running late. When we called the the office - twice - no one answered. When we reported them to Viator, they did not answer when Viator called either. Started the refund process. 4 days later West Bay Accommodations emailed me and said there was heavy traffic and that is why we didn't get picked up. Such fake news! Why wouldn't they call us then to have us wait? Why are you just contacting me 4 DAYS after pickup? They just don't want to give the refund of $160 now, so they are making up lies. Do NOT book with this company. We ended up using a taxi service from the airport to the hotel for the same price and no headache in the long run.