Von Ihrem Kreuzfahrthafen nach Hanoi 1 Tag mit unserem Fahrer

Do not book this tour under any circumstances… 4 hour tour does not exist so they make you do a 6 hour tour. We were not told it was 6 hours though until the boat had undocked so it was too late. Our bus was booked for 6pm and we were told it was okay as the bus would arrive back at 5.30pm but didn’t arrive back until 6.45pm. This meant we missed our bus that we had paid for so we had to pay for another nights stay in Halong and another bus the next day. This would maybe be very very slightly excusable if the actual experience was any good. However, a few of the staff were rude and the tour generally is very badly organised and rushed (yes, even though it was 2 and a half hours longer than supposed to be). They also lie to you about the price of the entry fee to Halong Bay and overcharge you. No refund, no compensation and staff members are also disgustingly rude on the phone and don’t take any of my grievances into account, and of course, continue to lie. Lunch is also not included and it is even more overcooked than it is overpriced. All in all, terrible tour, and horrible customer service, full of lies and money grabbing. Will be waiting for a chance to escalate this, will not rest until I receive rightly deserved compensation. And a company as big as Viator should not allow a tour which does not exist to be sold. I’d give 0 stars if possible.

첫 가족여행으로 투어를 선택하게됐는데 가이드 ken이 정멀 섬세히 설명해주고 친절해서 좋았어요!! 점심 뷔페는 기대 안했는데 진짜 대만족!! 종류가 막 엄청 많진 않있는데 맛 엄ㅅ는게 앖었던거 샅아영~~~ ken이 동굴 설명도 열정적으로 설명해줘서 진짜 신기한것도 많이 배웠네요~~~ 너무 만족스러웠습니다!!

Leider war der Start etwas chaotisch und wir mussten auf eine andere Tour umgebucht werden. Diese Tour war dann ohne Guide aber sehr schön und wir haben die 4h genossen