14 Nov 2024
This was our 5th tour in Vietnam & although it was excellent in many ways, the tour operator did leave us a bit disappointed. Due to a car accident (out of their control) we missed some of the itinerary. However, the main issue was our guide didn’t seem as knowledgeable as other tour guides so we didn’t learn so much about the local area. He was superb in some ways (eg problem solving) and has excellent English but he seemed more distracted and distant vs others we’ve met.
We discovered he had not been to the area for 6 years. For one part of the trip he brought in his uncle for help who was very good & did have local knowledge.
With all of that said, we enjoyed 90% of the tour - the places we stayed were lovely, the transport excellent & also the food.
When we reported these issues back to the tour operator, they didn’t seem interested. Had they responded with more understanding I would have given this tour 4 stars (for reference every other Vietnamese tour i have reviewed = 5 stars).