11 May 2025
We used their service to get to and from Ha Noi airport to/from city hotel. For our group of 4 i was looking for a transit, as a 7 seater was sometimes too tight for the 4 of us + luggage, and they were offering this service.
As others have stated, communication was a bit challenging. they didn't send a confirmation and didn't answer when I send a message via Viator. but then I tried contacting them by whatsApp, and they answered promptly. so just use whatsApp if you need to communicate with them.
The drives in both cases were on time and drove safely. the cars were comfortable.
so I would defiantly recommend using this service