03 Oct 2024
We booked the excursion Lasithi - Knossos through our hotel on the basis that the tour included a trip to the Caves of Zeus as indicated on the flyer and the deposit receipt we received. From our pick up to the final pick up in the morning took two hours. After an unscheduled toilet stop on the pick up route one member of the party was left behind as no one checked everyone was back. During the introduction from the guides (2 hours into the trip) no mention was made of the Caves. When questioned at the monastery stop we were informed that the Caves were closed from September 1st for a year. The guides we had were informative, the driver was seemingly always in a rush. We have mixed feelings about the day. We saw lots of Crete, but not the part we particularly wanted to see - we do feel we should have been informed on booking that the caves were closed - customer service is about managing expectations. The stop at Knossos was a highlight and recommended