08 Jan 2024
I booked the dune buggy island tour trip for two couples. I attempted to reach out for a time at 1 pm the day before the tour to confirm pick time and pick up location. I could get hold of anyone. I reached out through trip advisor and I called the number. The next morning I called at 7:30 as I thought out pickup was for 7 and didn’t have a confirmation. The guy who answered was very nice. He told me he didn’t know what trip we booked and asked. I told him and he said oh sorry that is the not on ship days. I asked why we weren’t contacted. He had nothing to say but sorry. Then he offered a different tour. I asked when a non ship day is he had me hold and came back and said Friday. The other trip he offered was a jungle tour which on company property and the animal park and private beach. We were not interested in a different tour as we have a private beach and it’s next to the animal park which is $14.00 to get in. He said I need to get a refund from trip advisor. So far I can’t get ahold of anyone for a refund.