31 Mar 2020
My family (4 Americans: myself and my girlfriend, and my parents in their 70s, my father a Vietnam veteran) booked a wide variety of services (cars, guides, flights, hotels) in northern and central Vietnam with Ms. Tam at BNT, and not only received superior service that resulted in a fantastic overall trip, but led to some fantastic connections with Ms. Tam, her family, and other BNT tour guides and drivers in and around Hue.
Ms. Tam worked with my father and I for several months in advance to customize the trip in the way that he wanted. As an army engineer during the conflict, my father wanted to see the road that he had built west of Hue, which is still in use today. From the moment we landed in Hanoi, our expectations were exceeded. After an excellent time in the city and a truly once-in-a-lifetime overnight cruise in Ha Long Bay, we flew to Hue. The private countryside tour Ms. Tam and BNT provided based on my father's requests was fantastic. Our guide, Mr. Sam, was wonderful. He had expert level knowledge of the region's history, including both the conflict with America and the history of Hue's Ancient City and its restoration, in which he is intimately involved. It was an honor and a blessing to have him as a guide.
I could go on, but you're only going to read so much in an online review - Ms. Tam and BNT went on to provide us with excellent experiences in Bach Ma National Park, at the Golden Bridge, in Hoi An, and in Da Nang. If you need help seeing Vietnam, you can't go wrong with BNT and Ms. Tam!
One last note: I'm tardy in writing this review - our trip was in February-March 2019. TripAdvisor's menu won't allow for a time further back than April 2019 as I write this.