14 Apr 2024
The sights and the freelance guides were great but my experience with Viator and the tour operator Neon were not. As soon as you pay your money to Viator, you think you have booked with Neon but they just find a local tour operator and employ freelance guides. You have no contact with either of these. Neon gave me no details on the days leading up to my trip or during it so I had no idea who was collecting me, whether we were going straight to the hotel or start the tour etc. I was collected from the airport by a general airport express with other people not on the tour and given no information about what was happening. Even though I sent many messages, it was hard to get information. They also did not provide the balloon ride, even though I paid for it. I would not recommend Neon or Viator as they did not help during my trip either. The poor service and constantly trying to get information tainted my trip and I would not go back.