26 Sep 2020
We were told by many people that you had to buy tickets online before going to Vesuvio, so we made sure we did this. On arrival we were then told that the reference number for the tickets was not enough so we could not enter. I should have received an email with a QR code which never arrived. We refreshed my email inbox and spam many times before trying to see if we could speak to someone about what we can do. The staff were very rude and said that there was nothing they could do. GIven this we are now having to try to get our money back which was taken even though we did not receive a QR code via email. So disappointing. Plus the whole nature reserve feels like it is being treated like a rubbish dump for Naples. You'd think this would be a place to be proud of with the history.