11 May 2022
We had Veronica as our driver. She took us to a small olive oil shop with good products, but nothing like the description in the package. We were not taken to a Limoncello tour which was why we booked it to begin. With. She just dropped us off in Sorrento no recommendations or advice on what to go see or do. She picked us up and took us to a beautiful winery but didn’t explain the wine tour coat and lunch was not included in our package. We were served some charcuterie and pasta with red sauce for lunch and the wine tasting was four small pours of not very good wine. So in top of the cost of the “tour” we had to pay an additional €84 for stuff I would never have ordered I would have preferred to go to a restaurant of my choice if we were having a gastronomic experience, which this WAS NOT. We had questions about why we were being charged and were looking for her and trying to contact her but we couldn’t find her. When we did find her she said it wasn’t included and got snappy. It started to rain and she was aggressively speaking to us in the rain. I asked if we could just get into the car so we wouldn’t get rained on and she said no I want to discuss this. I said that’s fine but could we get out of the rain. She got the cat and then honked at us to get in. As opposed to listening to us and say we thought we were also doing a limoncello tasting she just drove us back to the hotel, 2 hours before our tour was up, so we would have had enough time to see. The weirdest part was when she dropped us off she then followed us down the street to see where we were going next. We had a lot of great drivers and tours we’ve booked through Viator this was DEFINITELY NOT one of them. I would never recommend booking with this company at all, total false advertising!!!