30 May 2022
These people literally canceled the Bushfire trip the night before. All they had were apologies and no alternatives. I’ve attached the WhatsApp message that was sent. They sighted passport issues like that was an unforseeable issue. Not only that they also didn’t give us refunds so we can attend Bushfire on our own by some miracle. I found them to be extremely unprofessional and inconsiderate. Had we been give sufficient time to make alternative arrangements it would have been better or at least give us out money back. I had already taken leave and packed and ready to leave at 7am and instructed. Never again. ????????????????????????. We actually spent money preparing for this and that all was for naught!
I doubt we will even get our money back! Words cannot express how upset I am shame.