Führung durch den Park Güell mit Keine-Warteschlange-Ticket in Barcelona

We arrived half an hour early to the meeting location. Barcelona was experiencing flooding and heavy rain at the time. Instead of waiting in the rain we went to a restaurant next door. We notified the guide with the TripAdvisor application. We checked for the guide every 5 minutes at the meeting location. No one every responded to the notifications we sent, and no one ever showed up to the meeting location. We waited at the meeting location for over an hour. When I contacted the operation for a refund, they made me prove that I was at the meeting location. Luckly, I had a Visa transaction. Then they said that the guide was at the meeting location, and they would not refund the money. I asked the operation why the guide never responded to my notifications they ended sending me all correspondence. Needless to say, I did not get a refund, nor did I get a tour even though I waited in flooding rain for over an hour.

Pésimo servicio. Hoy 11 de noviembre de 2024 teníamos el tour al Parque Guell y parece que la agencia se equivocó e hizo reserva para otro día y no pudimos entrar. Una pena que cerca de 20 personas de diferentes nacionalidades, con viajes a regreso a sus países al día siguiente, y con toda la ilusión, no pudieran conocer el parque por culpa de la agencia, y lo peor, casi no responden! Tuvimos que ir a la agencia a que nos hicieran el reembolso, pagar transportes y ningún tipo de compensación por el tiempo y dinero perdido. NO lo recomiendo, NO hagan tours con ellos, no son una empresa seria ni respetuosa con sus clientes.

Lovely day, great guide with plenty of time to explore after the tour. Important to pay attention to the meeting point when typing into gps !!