03 May 2025
We were waiting in line to check in and spoke to a couple tour guides that were gathering their tour groups. They told us to check in. Then a tour associate pulled us to the front of the line when it was time to depart. We shared our online reservation details at the check in counter but they had a problem and after more than 5 minutes he gave us 4 tickets. Then a tour associate rushed us on a 5 minute walk to try and catch our group. When we got to St Marks our tour group had already entered the Basilica. Then we were denied access to St Marks because they check in counter gave us 12:30 entry tickets instead of our prepaid 11:00 tickets. We had to wait 30 minutes to enter and missed the first half of the tour. This was a very stressful and frustrating event. The tour guide was good once we caught up but the sound receivers had a lot of static which caused us to miss much of the details.